My Internet Marketing Tips

ok, here’s the big deal, I asked the driver for my $0.76 change, he only gave me $0.56 change back and he did so grumbling.  (especially about gas prices)  What really ticked me off is not so much the fact that I was short changed twenty cents, but that the only change the driver gave me was handed over while grumbling about it.  This is poor customer service and I don’t know if Jermey (the Papa John’s driver who delivered my pizza) was having a bad day already, or if that set him off, but in either case, in order to serve your customers to the best of your ability, you will have to do some things that you will not want to do to keep the customer happy.

As a bagger at a local grocery store, I have to do some things that make me feel uneasy too, so in a sense, I can empathize with Jeremy, but if I were to say to a customer who wants their bags packed when they put a chemical such as bug poison in with food items “that’s supposed to go in a separate bag”, that could get me fired because I didn’t let the customer do it their way, that is exactly what Jeremy did, only in a different situation, and if he gets fired from Papa John’s and ends up with a job at the grocery store I work at, I wouldn’t be surprised if he gets himself fired by trying to tell the customer what they want.

ok, I’m done ranting,

Ben

Tags: Papa John's, poor customer service, short changed, twenty cents

This entry was posted on Sunday, August 17th, 2008 at 15:17 and is filed under rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.